Unified Communications (UC) today is defined as the number of technologies involved within a single platform, which offers user-friendly communications tools for corporate users. It is a fact that today, more than a billion employees are remote users. Unified Communications today offer a new communication experience. Virtual teams are organized through a collaboration platform, presence, voice and video capabilities, in order to increase their productivity and efficiency.
VoIP today is known as the number of technologies and methodologies that form an IP telephone network. The number of technologies, brands and options offered, can cause confusion to the customer. In this article we demystify VoIP facts. So are you afraid of VoIP? What are the taboos you should break ?
This is the time of the year that most people are preparing themselves for the Christmas and New Year Eves breaks. But is your company’s telecom network ready for christmas holidays ? If your administrator team or VoIP company has pre-program the holiday messages and functionality this is the right time to congratulate them. Let’s make sure you haven’t forgotten the little detail that will make the difference.
Nowadays, resilience is one of the major challenges for enterprises and organizations. It is a fact that business continuity is of major importance as it deals with the recovery of critical services or products of an organization to a predefined level in case of disruption. Furthermore Business continuity ensures that critical business functions will continue operate despite serious incidents.
IVR is a software (script) application that allows customers to interact with a company’s (private branch exchange) PBX using the telephone keypad or by speech recognition. The script plays audio files and is waiting for the user for the next action. Its scope is to route the call to the right people.
VoIP security is a complex field of study, which introduces new challenges everyday. Administration of a VoIP network requires not only knowledge and daily reading. Monitoring is of major importance and usually administration team implement new technologies for hiding and monitoring their infrastructure. Especially for VoIP environments it is essential to use what is called a Session Boarder Controller (or SBC).