How to design a successful Interactive Voice Response Application (IVR) in 12 steps.

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IVR is a software (script) application that allows customers to interact with a company’s (private branch exchange) PBX using the telephone keypad or by speech recognition. The script plays audio files and is waiting for the user for the next action. Its scope is to route the call to the right people.

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Why use a Session Border Controller (SBC) ?

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VoIP security is a complex field of study, which introduces new challenges everyday. Administration of a VoIP network requires not only knowledge and daily reading. Monitoring is of major importance and usually administration team implement new technologies for hiding and monitoring their infrastructure. Especially for VoIP environments it is essential to use what is called a Session Boarder Controller (or SBC).

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