Get your PBX ready for Christmas holidays.

Get your PBX ready for Christmas holidays.

This is the time of the year that most people are preparing themselves for the Christmas and New Year Eves breaks. But is your company’s telecom network ready for christmas holidays ? If your administrator team or VoIP company has pre-program the holiday messages and functionality this is the right time to congratulate them. Let’s make sure you haven’t forgotten the little detail that will make the difference.

Read more…Get your PBX ready for Christmas holidays.

VoIP disruptions and Business Continuity  

VoIP disruptions and Business Continuity

Nowadays, resilience is one of the major challenges for enterprises and organizations. It is a fact that business continuity is of major importance as it deals with the recovery of critical services or products of an organization to a predefined level in case of disruption. Furthermore Business continuity ensures that critical business functions will continue operate despite serious incidents.

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How to design a successful Interactive Voice Response Application (IVR) in 12 steps.

void-news.gr article

IVR is a software (script) application that allows customers to interact with a company’s (private branch exchange) PBX using the telephone keypad or by speech recognition. The script plays audio files and is waiting for the user for the next action. Its scope is to route the call to the right people.

Read more…How to design a successful Interactive Voice Response Application (IVR) in 12 steps.