By Elastix Team
By Dan York
VoIP today is known as the number of technologies and methodologies that form an IP telephone network. The number of technologies, brands and options offered, can cause confusion to the customer. In this article we demystify VoIP facts. So are you afraid of VoIP? What are the taboos you should break ?
By Brand Post
This is the time of the year that most people are preparing themselves for the Christmas and New Year Eves breaks. But is your company’s telecom network ready for christmas holidays ? If your administrator team or VoIP company has pre-program the holiday messages and functionality this is the right time to congratulate them. Let’s make sure you haven’t forgotten the little detail that will make the difference.
By Jon Arnold
Nowadays, resilience is one of the major challenges for enterprises and organizations. It is a fact that business continuity is of major importance as it deals with the recovery of critical services or products of an organization to a predefined level in case of disruption. Furthermore Business continuity ensures that critical business functions will continue operate despite serious incidents.
IVR is a software (script) application that allows customers to interact with a company’s (private branch exchange) PBX using the telephone keypad or by speech recognition. The script plays audio files and is waiting for the user for the next action. Its scope is to route the call to the right people.